Legal
Cancellation & Refund Policy
At VIEZO Global, we want you to be completely satisfied with your purchase. Please review our cancellation and refund guidelines below.
Order Cancellation
- Orders can be cancelled within 24 hours of placing the order, provided the order has not been shipped.
- To cancel an order, contact our support team via email or the Help Center with your order ID.
- Once an order has been dispatched, it cannot be cancelled. You may initiate a return after delivery.
Refund Eligibility
- Refunds are applicable for products returned within 7 days of delivery.
- The product must be in its original packaging with all accessories, tags, and documentation intact.
- Refunds are not applicable for products damaged due to misuse, negligence, or unauthorized modifications.
- Products that are part of a clearance sale or marked as non-returnable are exempt from refunds.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be credited via bank transfer. Please provide your bank details when initiating the return.
Partial Refunds
- In certain situations, only partial refunds may be granted — for example, items with obvious signs of use, or any item not in its original condition.
Late or Missing Refunds
- If you haven't received a refund yet, first check your bank account again.
- Then contact your credit card company — it may take some time before your refund is officially posted.
- If you've done all of this and still have not received your refund, please contact us at support@viezo.in.
Need Help?
If you have questions about our cancellation or refund policy, please reach out to us at support@viezo.in or visit our Help Center.