Support
Return & Warranty Policy
We stand behind the quality of every VIEZO product. Learn about our return process and warranty coverage below.
Returns
Return Eligibility
- Products may be returned within 7 days of delivery.
- The product must be unused, in its original packaging, and in the same condition as received.
- All accessories, manuals, warranty cards, and freebies must be included with the return.
- Products purchased during special sales events may have different return windows as specified at the time of purchase.
Non-Returnable Items
- Products that have been installed or used (unless defective).
- Customized or made-to-order products.
- Products damaged due to misuse, negligence, or unauthorized repair.
- Items explicitly marked as non-returnable on the product page.
How to Initiate a Return
- Log in to your account and navigate to 'My Orders'.
- Select the order containing the item you wish to return.
- Click 'Request Return' and select the reason for return.
- Our team will arrange a pickup within 2-3 business days.
- Once the product is received and inspected, your refund will be processed.
Warranty
Warranty Coverage
- Most VIEZO products come with a comprehensive 2-year warranty from the date of purchase.
- The warranty covers manufacturing defects and component failures under normal use conditions.
- Extended warranty options may be available for select products at the time of purchase.
What Is Not Covered
- Physical damage, water damage, or damage from power surges.
- Normal wear and tear, cosmetic damage (scratches, dents).
- Damage caused by unauthorized modifications or third-party repairs.
- Consumable parts such as filters, batteries, and bulbs (unless defective at delivery).
How to Claim Warranty
- Contact our support team with your order number and a description of the issue.
- Our technician may request photos/videos to diagnose the issue remotely.
- If on-site service is required, we will schedule a visit at your convenience (available in select cities).
- For non-repairable defects, we will offer a replacement or refund as per the warranty terms.
Need Assistance?
For return or warranty inquiries, email us at support@viezo.in or call +91 86557 98238